Support
Last updated September 28, 2026
How to reach us, connect or remove Zoom and Microsoft Teams, run demos, and manage your data.
01Contact us
Email contact@vereno.tech for help with your account, a demo, billing, or anything else. Include the email address you sign in with and, for a specific demo, its date and time. We aim to reply within one business day.
02Getting started
- Sign up at app.vereno.tech with your work email and answer a few onboarding questions.
- Create a persona: the AI rep that gives your demos. Give it your product link, a name, and a short description of what your product does.
- Connect Zoom or Microsoft Teams in Settings, then schedule a demo. Your persona joins the meeting automatically at the scheduled time.
03Connecting Zoom or Microsoft Teams
In the Vereno app, open Settings, then Integrations, and choose Connect Zoom or Connect Microsoft Teams. You'll approve a standard consent screen from Zoom or Microsoft. Vereno uses the connection only to create the demo meetings you schedule and to show which account is connected.
We store an encrypted access token for your account. We never see or store your Zoom or Microsoft password.
04Removing Vereno from Zoom
You can disconnect Zoom at any time, from either side:
- In Vereno: open Settings, then Integrations, and choose Disconnect next to Zoom.
- In Zoom: sign in to the Zoom App Marketplace, open Manage, then Added Apps, find Vereno and choose Remove.
What happens when you remove it
Vereno immediately deletes the stored connection for your Zoom account and can no longer create meetings in it. Demos you already scheduled stay in your Zoom calendar until you cancel them there. Transcripts and insights from past demos stay in your Vereno account until you delete them or ask us to.
05Scheduling and demos
- Every demo is AI-led and recorded, and participants are told this when they are invited. The persona joins on time, gives the demo, answers questions from what you've taught it, and hands anything else back to your team.
- After a demo, you'll find the transcript and what prospects asked, doubted and wanted under Meetings and Product intelligence.
- If a persona didn't join a meeting, check that the meeting link is valid and that your Zoom or Teams account is still connected, then contact us with the meeting time.
06Your data
Each customer's data is kept separate and is never used to train models for anyone else. To export or delete your data, or to close your account, email us from the address you sign in with. How we handle data is described in our Privacy Policy at vereno.tech/privacy.
07Reporting a security issue
If you believe you've found a security vulnerability, email contact@vereno.tech with "Security" in the subject line and details to reproduce it. Please don't share it publicly until we've had a chance to fix it.
08Contact
Questions about this policy, or requests about your data, can reach us at contact@vereno.tech.